Patient Advice – What to expect at your next appointment

June 10, 2020

Our practice follows strict infection control guidelines made by our governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

You may see some changes when it is time for your next appointment. We have made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You may be asked those same questions again at your appointment
  • We have a hand sanitiser that we will ask you to use when you enter the practice and when leaving the practice
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • Some dental procedures may have to be deferred to be carried out at a later date when current restrictions to service are eased. The viability of some treatment plans may have to be re-assessed.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
    How you can help:

  • If you show any symptoms of COVID 19 following appointment booking but before attending, you should contact the practice by phone
  • With the exception of children and patients with carers, patients should come alone
  • A distance of at least 2 metres must be observed if another patient is present in the dental practice
  • Payment should be made by card
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice or in your vehicle if you have arrived by car.
  • Please do not arrive without an appointment
  • Patients should come wearing a mask if possible or be prepared to wear one.
  • Patients should reduce the amount of things they bring with them – only a coat or a bag and only if deemed absolutely necessary. You will not be allowed to take them into the treatment room.
  • Patients are advised not to use the practice toilet unless absolutely necessary
  • Thank you for your co-operation
    West Coast Dental Care