Practice information

How to find us

By car: Parking is available outside the practice and on nearby side streets.When parking please show consideration for local residents.

By bus: There is a bus stop outside the practice for the following routes 15, 17, 400, 404

Our Location

View West Coast Dental Care in a larger map

Appointment policy

If you would like to make an appointment please telephone the practice and we will be happy to arrange a convenient time for you.

To ensure the smooth running of the appointment system you must give at least 24 hours notice if you wish to cancel an appointment. Our practice policy is that if, on more than one occasion, a patent cancels with less than 24 hours notice or fails to attend an appointment without good reason, then we may no longer be able to offer NHS treatment. We will of course take any special circumstances into account. For private appointments a fee may apply.

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

Methods of payment

We accept the following methods of payment at the practice: cash, cheque and all major credit and debit cards.
We kindly ask that patients settle their bill at the end of each appointment.

Recalls and reminders

At the end of a course of treatment, your dentist will discuss with you when you need to visit a dentist again. NHS dentists now follow guidelines issued by the National Institute for Clinical Excellence. This means you will attend as often as needed to keep your teeth and gums healthy and this period may vary from three to twelve months. Please let us know if your contact details or medical history has changed since your last visit. Whilst the practice will send out recall and appointment reminders using text and email (with the patient’s consent), it is still the patient’s responsibility that they make their appointment and attend for their recommended recall visit.

Patient feedback and satisfaction

We aim to involve our patients in all that we do, involving you in both how we deliver services and in decisions about your own treatment and oral health.

You can make your views known by using one of the suggestion slips on our Feedback Station in reception. We also conduct regular Patient Satisfaction Questionnaires. We act on all feedback received and ensure that patients are aware of changes made as a result of recent suggestions by displaying Patient Feedback Bulletins on our Feedback Station. For more serious matters you are able to express your concerns using the Practice Complaints Procedure.

We aim to provide high quality patient care and want your experience at the practice to be as comfortable and stress free as possible. However, if you have not been completely satisfied or wish to make a complaint, please contact our practice Complaints Manager, Lucy Thomas on 01792 873483, who will be able to assist you in resolving any difficulties encountered. For further information please ask at reception or see our practice website.

Patient confidentiality

We take patient confidentiality seriously at West Coast Dental Care and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice and no information will ever be released to a third party without your express permission.We have a strict confidentiality policy.

For the less able

We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. We have downstairs easy access surgeries and disabled toilet facilities. We have a priority disabled parking space outside the practice and if you ring the practice to let us know you are coming we shall make sure it is free.

Patient’s rights and responsibilities

In our practice you are entitled to: be treated with courtesy and respect and to have your views listened to; a thorough examination of your mouth, teeth and gums; a full explanation of your treatment options; a written treatment plan with costs; advice on how to keep your teeth and gums healthy; information about this practice and the services available; make a complaint if you are not happy with your treatment and care.

In return, we would like you to: participate in your dental treatment and follow your dentist’s advice about prevention and diet that we have asked you to continue at home; arrive on time for your appointment or give at least 24 hours notice if you are unable to keep your appointment; pay your bill promptly; treat our staff with courtesy and respect – they will do their best to help meet your needs.

Patient Confidentiality

We take patient confidentiality seriously at West Coast Dental Care and all personal information is treated in the strictest confidence. Only the practice members of staff have access to patient information – their names are listed on the previous page. All our patient records are securely stored at our practice and no information will ever be released to a third party without your express permission. We have a strict confidentiality policy – no team member shall knowingly misuse any confidential information or allow others to do so.

Local Health Board

Information about local NHS dental services can be obtained from ABMU Health Board, Swansea Locality Office, 2^nd Floor, Beacon Medical Centre, Langdon Road, Swansea, SA1 8QY (01792 601800)

Alternatively, go to www.nhsdirect.wales.nhs.uk for the most up to date contact information.

Standards

All of our dentists adhere to the GDC Standards for dental professionals. Please click here to find out more.

Training and development

The practice takes its role in the training and development of its staff and team seriously. We are involved in the training of dental nurses and encourage the development and progression of qualified dental nurses and dentists as they look to further their skills. All of our qualified dental professionals are GDC registered and undertake continuing professional development (CPD) to maintain their registration.

Our practice is a member of the BDA Good Practice Scheme – a leading quality assurance framework. This means that our practice is committed to keeping up to date with, and providing quality dental care to nationally agreed standards of good practice in order to provide the best care for you – our patients.